Evansville Manor: Skilled Healthcare & Rehabilitation

From the Administrator

August 2018

I hope everyone enjoyed the Independence Day Fourth of July. It was a great parade that flowed through our parking lot and the sidewalks were full for the event. It was a great turn out despite the hot weather that day. It's hard to believe August is already here and summer is almost over! August is always a busy time for everyone. I know my family is again booked with last minute plans to visit family and attempting to get as much as we can out of the remaining days of warm weather.

I want to take this time to inform everyone that Evansville Manor and the Heights are still under the same ownership, but we are under a new management group, Eden Senior Care. Eden is an established family orientated business that will be collaborating with the current owners and staff to manage the building. The same owners still own The Manor and Heights, but a new management group will be managing the building. None of the staff are leaving just a new group will be operating the building. The building is already seeing positive changes with the transition. Also with the transition we have some new faces you will start to see if you haven't already. We have a new maintenance director, Mike Schmitzer. He lives in Evansville and is very eager to serve the building, residents and team as needed. However with this great news, comes sadness as well. We want to wish Steve Kvistad and Tony George good luck in their future endeavors and thank them for all their time and accomplishments here. I also want to officially welcome Janese Rix to our leadership team. She will be the director of clinical services for both The Manor and The Heights. If you see Janese or Mike please welcome them to our team!

Lastly, for us here at Evansville Manor, this year, because of the timing of the last state and federal survey (inspection), August will bring with it the beginning of what we commonly refer to as our "survey window". It might be a little early to address the issue of our "annual" recertification survey by the Department of Quality Assurance (DQA) of the Wisconsin Department of Health Services (DHS). An inspection survey by Wisconsin Health Officials for licensure, Federal Medicaid, and Medicare Certifications is required to be completed within 9 – 15 months from the date of the last survey. This is a "wide window" during a significant time frame in order to assure that it will be a "surprise" visit.

I want to carry on the tradition of including this survey information in our newsletter for residents and family members (and also for staff) so they are aware of these surveyor visits. Surveys not only include interviews and observation of the care and treatment of all of the residents but also include contacting and interviewing a number of resident family members. I want to encourage everyone to be open and comfortable with them during the survey process. It is a time when staff is put in very stressful situations, especially since the occasion is completely unplanned and requires significant time consumption while they are still attempting to provide care during the course of their normal duties. Please make allowances for their ability to timely respond during survey times.

The survey process normally takes the best part of a week with multiple surveyors that might even change from day to day. Subsequent survey paperwork will usually take another week or two with any applicable noted requirements that might involve our need to take corrective action. All of this and the results of the survey are always shared with everyone. Documents of the prior survey last November are located in the facility lobby.

Also, as indicated previously last month, Karen Berger & Diana Crans, have arranged our "annual Resident/Family picnic and cookout" where we serve bratwurst and hot dogs prepared on the grill by our "special chefs of the day", Mike Schmitzer and myself.  So if you're feeling sufficiently safe with the potential risks involved, please be sure and save Thursday, August 2nd, for that event. It is my understanding the arranged entertainment will be by "Feather River". If you want more information on that you will need to discuss it with Karen or Diana.